Note: The job is a remote job and is open to candidates in USA. UST is a mission-driven company that transforms lives through the power of technology. They are seeking a Healthcare Account Manager to manage client relationships, ensure service delivery, and drive revenue growth for assigned accounts while acting as a bridge between clients and internal teams.
Responsibilities
- Build and maintain strong relationships with client stakeholders
- Serve as the primary point of contact for all account-related matters
- Understand client business goals, challenges, and expectations
- Ensure high levels of customer satisfaction and trust
- Manage relationships at senior stakeholder levels (including C-level) and maintain client trust
- Identify upsell and cross-sell opportunities within existing accounts
- Drive revenue growth, profitability, and account expansion
- Lead contract renewals and extensions
- Take end-to-end responsibility for account/service delivery outcomes, including:
- Resource management
- Financial performance
- SLA adherence
- Ensure timely delivery of services aligned with client expectations
- Develop and execute Account Operating Plan aligned with business goals
- Provide strategic inputs to clients (e.g., digital transformation, process improvements)
- Act as a trusted advisor to the client
Skills
- At least 4 years of enterprise in account management
- Strong communication & client management skills
- Business and financial acumen
- Negotiation and problem-solving
- Strategic thinking
- Stakeholder management
- Knowledge of tools (CRM, reporting dashboards)
Benefits
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
- Receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- 10 paid holidays
- Are eligible for paid bereavement leave and jury duty
- Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- They and their dependents residing in the US are eligible for medical, dental, and vision insurance
- Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits
- Regular employees may purchase additional voluntary short-term disability benefits
- Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines
- Benefits offerings vary in Puerto Rico
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Part-time employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Full-time temporary employees are eligible to participate in the Company’s 401(k) program with employer matching
- Full-time temporary employees and their dependents residing in the US are eligible for medical, dental, and vision insurance
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws
Company Overview