Note: The job is a remote job and is open to candidates in USA. Total Warranty Services is seeking a Bilingual GAP Customer Service Representative to coordinate all GAP related activities. The role involves handling incoming phone calls, maintaining documentation, and assisting team members with various projects.
Responsibilities
- Field incoming calls to open and process new GAP files according to company policy and procedures
- Field phone calls from lenders, customers, and client dealerships
- Maintain and prepare documentation for processing of GAP files for recordkeeping purposes
- Maintain positive customer relationships through a courteous and professional demeanor
- Accurately identify, index, and record receipt of documents
- Provide customers, lenders, and other partners the status of GAP files
- Ensure consumers understand the GAP process and required documentation
- Draft written correspondence related to GAP requests
- Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
- Special projects as assigned by immediate supervisor
Skills
- High School diploma or GED
- Ability to adapt to a constantly changing, fast paced environment
- Strong conflict resolution skills
- Must be able to type 20 words per minute accurately
- Ability to effectively present information and respond to questions
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skill
- Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
- Bilingual in Spanish/English
- 2 years' experience in a call center, automotive industry
Company Overview