Note: The job is a remote job and is open to candidates in USA. Set & Stones is a fast-growing jewelry brand seeking a highly organized and detail-oriented Brand Operations Manager to oversee day-to-day business operations across various functions. This role involves managing projects, improving internal processes, and supporting marketing and ecommerce efforts to drive growth and maintain organization within the company.
Responsibilities
- Drive cross-functional projects and day-to-day operations by managing priorities, timelines, launches, approvals, and deliverables across marketing, ecommerce, wholesale, and operations to ensure the business stays organized and moving forward
- Manage, maintain and improve internal systems, workflows and processes
- Act as a central point of coordination between founder, internal team members and external consultants by managing communication, task delegation, follow-ups, approvals, deliverables, and accountability
- Proactively identify operational gaps and bottlenecks while developing scalable processes and solutions to support company growth
- Turn founder ideas into actionable plans and timelines
- Create structure and clarity in a fast-moving environment
- Assist with retailer onboarding and account management (Nordstrom, Bloomingdale’s, Anthropologie, Free People, etc.)
- Lead and support Operations team in assortment planning, collection launches, product setup, promotional calendars and wholesale submissions
- Oversee Shopify storefront via double checking product listings, inventory organization, and operational workflows
- Help troubleshoot backend operational systems and retailer integrations
- Support multi channel reporting, analysis and inventory reviews
- Oversee and track wholesale purchase orders
- Manage marketing consultants (social media/influencer/UGC consultant, email marketing consultant, graphic designer) while ensuring cohesiveness and alignment
- Collaboratively strategize, create and oversee marketing calendar and campaign timelines
- Communicate brand roadmap with consultants to ensure marketing is aligned across all channels
- Review creative briefs, campaign assets, and launch timelines
- Support reporting and analysis across marketing initiatives and seek growth opportunities
- Help manage other creative partners as needed for brand photoshoots (photographers, models, etc.)
- Identify opportunities for business growth across wholesale and ecommerce channels
- Support retailer partnerships, brand collaborations, and new business opportunities
- Monitor sales performance, channel growth, and competitor trends to identify opportunities and inform strategy
- Pull and analyze reports across ecommerce, wholesale, influencer, and promotional channels to support data-driven decision making
Skills
- 2–5+ years of experience in operations, project management, brand management or a similar role
- Experience coordinating cross-functional projects and timelines
- Strong organizational and communication skills are required
- Experience working in ecommerce, fashion, beauty, jewelry, or consumer brands preferred but not required
- Familiarity with tools like Shopify, Asana, Klaviyo, Google Sheets, Canva, and Slack is a plus
- Strong understanding of wholesale/dropship operations and major retail vendor portals highly preferred
Benefits
- Medical insurance contribution plan with employer covering 50% of monthly premium costs for employee coverage
- Company-provided work computer for use during employment
- Paid Time Off (PTO) with accrual-based structure: employees accrue 1 hour of PTO for every 40 hours worked
- Paid sick time totaling 40 hours annually
- Generous Set & Stones employee discount
- 401(k) plan with employer matching contribution
- Opportunity to grow alongside a fast-growing, entrepreneurial brand in a collaborative and creative environment
Company Overview