Note: The job is a remote job and is open to candidates in USA. Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Director, Operations to join their dynamic team. In this role, you will own and scale the operational backbone of Poppy & Peonies, leading supply chain, inventory, and fulfillment strategy across Canada and the U.S. to ensure efficient growth while maintaining customer experience and brand values.
Responsibilities
- Lead inbound strategy and execution from supplier to 3PL/DC, designing scalable, cost-effective transportation solutions with freight forwarders
- Own daily and ongoing performance of all 3PL fulfillment partners, including weekly/monthly business reviews and SLA enforcement across receiving, pick/pack/ship, and returns
- Lead root-cause analysis and corrective action for fulfillment misses, labor shortfalls, and shipping delays
- Drive volume forecasting, labor staffing, carrier capacity, and contingency planning for peak periods
- Build and maintain the operations scorecard (ship-on-time, fulfillment accuracy, return rate, freight spend) and deliver regular performance readouts to leadership
- Work with Finance on freight accrual, 3PL cost-to-serve analysis, and operational budget performance
- Maintain an SOP library, assist in implementation of better inventory management systems and tools, and lead initiatives with clear cost/speed/accuracy ROI
- Build, manage, and develop the Operations team as it scales
- Support leadership on channel expansion, launches, and new 3PL onboarding; partner with Product, Marketing, and Growth on launches and demand-driven volume
Skills
- 7–10 years of experience in DTC/eCommerce operations, fulfillment, logistics, or supply chain, including senior or lead-level scope
- Proven experience managing 3PL partners and multi-node fulfillment networks at scale
- Business acumen with the ability to partner effectively across Finance, Product, and Marketing
- Strong working knowledge of OMS and WMS platforms; proficiency in Excel/Google Sheets
- Track record of leading cross-functional operational initiatives that delivered measurable cost, speed, or accuracy improvements
- Experience with peak-season planning (volume forecasting, labor staffing, carrier capacity) in a high-growth environment
- Proven ability to manage & find efficiencies in optimizing inventory management costs while minimizing lost sales and out of stocks
- Clear understanding of and ability to proactively communicate supply chain KPIs
- Experience supporting cross-border (Canada/U.S.) operations preferred
- Experience managing Customs (Duties & Tariffs) and Imports (Taxes) is an asset
Benefits
- Performance bonus
- 3 weeks paid vacation per year
- 5 additional flex days
- Health benefits
- $250 annual period & menstrual wellness budget
- $1,000 annual Poppy & Peonies product allowance
- $400 home office setup allowance
Company Overview