Note: The job is a remote job and is open to candidates in USA. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Senior Technical Writer for the User Assistance team, responsible for creating user-focused content to help students and educators effectively use their products.
Responsibilities
- Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication
- Conducts interviews with various users and technical staff to gather data for documentation
- Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users
- May document engineering processes and specifications
- Recommends formats responsive to technical and customer requirements
- Produces products that conform to the company documentation and quality assurance standards
Skills
- Have least 7 years of experience as a software technical writer creating accessible, user-focused, context-sensitive end-user content
- Have a BS/BA degree with a technical background
- Have a portfolio of writing samples showing versatility, creativity, and innovation, ideally including user interface writing examples as well
- Are proficient with Madcap Flare (at least 3 years' experience) and HTML editors
- Have experience working with UX designers to create user interface text
- Have experience with Agile software development practices
- Have excellent written English with a good sense of style and the ability to write simple, friendly content
- Have experience working in a large, complex, and distributed organization, enjoy collaborating, and have the people skills to work well in teams
- Can adapt to our current ways of working while also bringing your experience and expertise to help us improve
- Master new products and features quickly and efficiently
- Can work with minimal managerial oversight, while keeping managers informed
- Have a positive and imaginative approach to problem solving, can accept feedback gracefully, and have the experience and judgement to discern when to accept it and when to push back
- Experience writing for the educational community (instructors, students, and administrators)
- Experience with a source control system like GitHub
- Familiarity with JIRA
Company Overview
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