Note: The job is a remote job and is open to candidates in USA. BetterHelp is on a mission to make mental health care more accessible, and they are seeking a Machine Learning Engineer to help build and scale AI-powered experiences across their platform. The role focuses on Natural Language Processing, Large Language Models, and developing reliable AI systems in production.
Responsibilities
- Develop and improve NLP systems and language model-powered experiences
- Fine-tune and optimize open-source and proprietary language models for domain-specific use cases
- Evaluate model performance and identify opportunities for quality improvements
- Design and implement evaluation frameworks to measure model quality, reliability, and business impact
- Build automated testing pipelines to identify regressions, quality drops, hallucinations, and failure modes
- Develop metrics and monitoring systems to continuously assess model performance in production
- Design and implement guardrails that improve model reliability, safety, and consistency
- Build systems to detect unsafe outputs, prompt injection attempts, abuse patterns, and fraud-related behaviors
- Partner with product and engineering teams to ensure AI systems behave predictably and responsibly
- Optimize inference performance through quantization, distillation, batching, and model serving improvements
- Deploy and maintain production-grade ML systems running on GPU infrastructure
- Improve latency, scalability, and operational efficiency of LLM-powered applications
- Partner closely with Product, Engineering, and Data Science teams to identify opportunities where AI can improve user experiences
- Translate business requirements into scalable ML solutions
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Skills
- Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Natural Language Processing, Statistics, Mathematics, Computational Linguistics, or a related quantitative field
- 3+ years of industry experience building machine learning systems
- Strong Python programming skills
- Experience working with NLP and Large Language Models
- Experience with PyTorch (preferred) or TensorFlow
- Strong understanding of deep learning fundamentals, transformers, embeddings, and modern NLP architectures
- Experience evaluating machine learning models and designing quality measurement frameworks
- Experience fine-tuning language models for production use cases
- Familiarity with model serving, inference optimization, and deployment workflows
- Experience working with SQL and large-scale datasets
- Excellent communication and collaboration skills
- Master's or PhD preferred
- Experience with PyTorch (preferred) or TensorFlow
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
Company Overview