Note: The job is a remote job and is open to candidates in USA. Landis+Gyr is a global leader in energy management solutions, and they are seeking a Manager, Program Operations to oversee daily planning and execution of activities for automated meter reading services. This role includes managing direct reports and subcontractors to ensure operational efficiency and meet service level agreements.
Responsibilities
- Meet Managed Service contractual requirements
- Serve as the primary point of contact for operations, internally and to customer, as assigned
- Responsible for customer interface, subcontracts, and operations
- Effectively interact with appropriate and assigned levels of the customer organization to which Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract
- Supervises onsite personnel and coordinates the activities of sub-contractor and customer personnel assigned to the department
Skills
- A 4-year post high school degree in electrical, mechanical, systems, RF, computer, business, communications or related disciplines, or a high school degree and a Project Management Professional (PMP) certification coupled with 10+ years of relevant experience, or a high school degree, related military radio training and 10+ years of utility or telecommunications experience are required
- 5+ years of experience in project management or a similar multi-disciplined business environment
- Experience in the utility, telecommunications or similarly regulated industries are a plus
- Knowledge of gas and electric metering process, Microsoft office and inventory control processes
- Knowledge of AMR managed service operations
- Knowledge of electric, gas, network AMI technology
- Must possess the abilities to work with a broad spectrum of people from customer, senior management team, to the entry level worker
- The ability to coordinate, schedule and prioritize the activities of the Supervisors/Dispatch and other personnel within the scope of the contract team and involved in complex and multi-discipline activities is a must
- Requires the interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors' organizations, and local community agencies
- Personal Computer knowledge
- Familiarity with Microsoft Office Suite
- Keyboard/typing skills
- Ability to effectively communicate both verbally and in writing
- Proven experience leading, influencing, and motivating both direct reports and matrixed, cross-functional teams to successfully achieve program and operational objectives
- Demonstrated ability to balance technical understanding with strong people leadership, translating program requirements into effective execution while collaborating across functions
- Ability to lead, inspire, and engage teams focused on day-to-day operational excellence, ensuring alignment with performance and service delivery expectations
- Comfortable operating in both internal and customer-facing roles, with the ability to build strong relationships and represent operations effectively to stakeholders
Benefits
- Medical, dental and vision coverage
- Life insurance
- A 401(k)-retirement plan featuring a generous company match incentive
- Three (3) weeks of Paid Time Off (PTO)
- Eleven (11) paid holidays
- A tuition reimbursement program
- Optional pet insurance
- Supplemental medical coverage
- A host of other perks to ensure the health, wellness, and enrichment of our team members
- Eligible for a 401(k) match
- Consideration for an annual bonus
Company Overview
Company H1B Sponsorship