Note: The job is a remote job and is open to candidates in USA. Angel Aligner is a company focusing on logistics and trade operations, and they are seeking an Operations Development Specialist. The role involves managing logistics and customs for inbound shipments, leading operational readiness for group accounts, and supporting new territory expansion.
Responsibilities
- Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and carrier scheduling
- Monitor all inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans
- Advise Customer Support of any local customs holds impacting delivery timelines
- Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders
- Coordinate with regulatory on logistics gaps and recommend process improvements
- Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant
- Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries
- Collaborate with Finance and Operations on landed cost accuracy and intercompany charges
- Track lane performance, analyze costs, and recommend operational improvements
- Stay current on customs regulations and update SOPs and stakeholders accordingly
- Lead operational setup and readiness for DSOs/OSOs headquartered in Asia
- Serve as the operational point of contact for group accounts
- Drive cross-partner process improvements and operational initiatives
- Build and maintain operational dashboards
- Resolve escalations and improve overall group account experience
- Support operational planning for new North American market entries
- Evaluate logistics, customs, and fulfillment requirements for new territories
- Support system setup requirements for new territories
- Assist with risk assessments, contingency planning, and pilot execution
Skills
- Bachelor's degree in Supply Chain, Operations, Business, or related field
- 3+ years of experience in international logistics or import operations
- Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms
- Strong analytical, communication, and problem-solving skills
- Ability to work independently in a fast-paced environment
- Experience supporting complex or multi-site customers preferred
- Medical device or healthcare operations experience preferred
Company Overview
Angel Aligner is a global leader in clear aligner technology, combining clinical expertise with over 20 years of experience. It was founded in 2003, and is headquartered in Irvine, California, US, with a workforce of 1001-5000 employees. Its website is https://www.angelaligner.com.