Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Principal Technology Project / Program Manager will lead complex IT Support Services initiatives, ensuring program outcomes, operational readiness, and team performance while managing and developing project management talent.
Responsibilities
- Lead large scale, highly complex programs spanning multiple projects, operational domains, and business partners, often with enterprise or clinical impact
- Define program strategy, operating model, success metrics, and delivery approach
- Establish and govern cross initiative dependencies, ensuring alignment to Optum priorities and Project management standards
- Understands the ITSS operational readiness for the standard Care model & solutions for gap analysis for new and changing technologies, ensuring consistent service introduction and supportability outcomes
- Serve as a principal decision authority for readiness, risk acceptance, and launch sequencing
- Influence upstream designs to embed support, sustainability, and customer experience from inception
- Provide direct people leadership for Project Managers, Senior Project Managers, and/or Consultants within ITSS Enablement and indirect leadership to project team members
- Set clear performance expectations, delivery standards, and role clarity aligned to TPM capability models
- Coach, mentor, and develop team members, supporting career progression, skill growth, and promotion readiness
- Allocate work strategically across the team, balancing capacity, capability, and development needs
- Conduct performance management activities, including: Goal setting and alignment, Ongoing feedback and coaching, Performance and talent reviews
- Build a high performing, accountable delivery culture emphasizing ownership, operational rigor, and outcomes
- Serve as a role model for Optum leadership behaviors, inclusion, and cross team collaboration
- Act as a trusted advisor to Directors, VPs, and senior leaders across Technology, Operations, and Clinical partners
- Lead executive level discussions to resolve delivery risk, resource conflicts, and prioritization
- Represent ITSS Enablement in enterprise forums, advocating for frontline support, end user experience, and operational excellence
- Own program level governance, RAID management, and escalation models
- Proactively identify and mitigate operational, technical, and organizational risk
- Manage resource planning and financial considerations across programs to ensure delivery efficiency and value realization
- Establish and refine delivery frameworks, playbooks, and enablement assets to scale ITSS performance
- Drive standardization and continuous improvement across processes, tools, and delivery practices
- Influence TPM maturity beyond ITSS, contributing to broader Optum delivery excellence
Skills
- Bachelor's degree or equivalent experience
- 8+ years of progressive technology project and/or program management experience
- 5+ years of experience in healthcare, clinical, or regulated environments
- Experience operating effectively in highly matrixed, enterprise environments
- Demonstrated people management experience, including performance management and coaching
- Proven success leading large, complex, cross functional programs
- Leadership experience within IT Support Services (ITSS), End User Support, or Service Enablement
- Experience building or scaling delivery teams or organizational capability
- Senior level stakeholder engagement and influence experience
- Proven solid grounding in operational readiness, service introduction, or ITIL concepts
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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