Note: The job is a remote job and is open to candidates in USA. Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are seeking a Staff Product Designer to join our growing Product Design team, focusing on AI Search and leading end-to-end experience design while collaborating closely with Product and Engineering leaders.
Responsibilities
- Own end-to-end experience design for AI Search, from discovery and opportunity framing through prototyping, validation, and high-quality execution
- Define the interaction models, patterns, and guardrails for AI experiences across Clio, establishing the foundational design language that product teams build on
- Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions
- Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaborative thinking
- Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond 'good enough.'
- Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope
- Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration
- Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft
- Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area
- Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio
Skills
- 8+ years of Product Design experience
- Expertise designing AI-powered products end-to-end, with a strong understanding of how models work, where they fail, and how to design experiences that are honest about both
- Proven experience establishing AI design patterns and principles that scale across teams, not just shipping one-off AI features
- Experience working closely with AI/ML teams to shape product direction
- Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market)
- Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems
- Proven track record of shipping high-quality work that solves customer problems and moves key product metrics
- Strong product judgment and business acumen — able to connect customer needs to strategy, metrics, and roadmap decisions
- Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design
- Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities
- Proven systems thinking — able to design reusable frameworks and patterns that scale across teams and products
- Excellent presentation and storytelling skills
- Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity
- Strong cross-functional partner who drives execution across teams and workstreams
- Experience mentoring peers
- B2B SaaS experience is preferred, but not required
- Background working on AI platform or infrastructure products, not just AI features
- Prior work on platform teams, with a track record of influencing how other designers build and ship
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company Overview