Note: The job is a remote job and is open to candidates in USA. Velocity is a Managed Solutions Company seeking a VoIP Engineer with a strong background in analog voice and Voice-over-IP to join their Network Operations team. The role involves implementing and operating Velocity’s VoIP and telephony services to enhance customer experience.
Responsibilities
- Serve as a primary escalation contact for Voice Network Operations Center (VNOC)
- Operate Asterisk PBX, call management systems, and IVRs located in diverse geographic regions
- Provide expertise in VoIP-based technologies primarily focused on delivering carrier services to hospitality and retail environments
- Perform design work that incorporates industry best practices for hospitality and enterprise customers
- Function as a technical lead for projects requiring VoIP technologies
- Coordinate proper installation, configuration, and testing of VoIP components
- Create and maintain documentation to support the implementation and management of VoIP technologies
- Collaborate with engineering function to ensure that designs are in line with the needs of the current and future requirements from our customers, network platforms, and security compliance
- Engage and manage external vendors as appropriate to enhance the team’s capabilities
- Other duties and responsibilities, as assigned
- This position participates in an on-call rotation and may provide support off hours as required
- This position may require up to 20% travel
Skills
- 2+ years' experience implementing, troubleshooting, and maintaining VoIP systems
- Demonstrated knowledge with telephone networks – POTS and VoIP
- Demonstrated knowledge with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP
- Demonstrated knowledge with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
- Demonstrated knowledge programming and scripting (BASH / Python / JavaScript / PHP)
- Demonstrated knowledge working in Linux-based open-source environments and platforms
- Strong technical, leadership, and communication skills
- Demonstrate the ability to lead complex projects in a cross functional team environment
- Demonstrate the ability to articulate ideas to both technical and non-technical audiences
- Ability to independently lift and carry 35 lbs
- Ability to hear ordinary conversations and phone communications
- Required — Bachelor's degree in technology or equivalent experience (5-years)
- Required — Experience with Asterisk-based PBX installations
- Experience in hospitality or service provider networks
- Industry relevant training and certifications — CCNA, CCNP, dCAA, dCAP, etc
Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
Company Overview